ISO is now the most widely recognized standard for Business Management. More and more companies in both public and private sectors seek suppliers who have ISO 9001 or equivalent based quality management systems. It is therefore an area that you cannot afford to ignore.
This fast-paced one-day course helps delegates to evaluate the importance of quality standards in securing their future business success. It provides an ideal introduction to the broad topic area of quality standards and certification. Each component of this course will bring competitive benefits to your organization. Delegates are given an understanding of the relevance of quality standards to industry in general, and to their own organization in particular. Establishing and maintaining quality standards is the best way to boost customer loyalty and attract new business.
Who should attend?
- Those deciding whether to implement quality management systems in their organization
- Those looking to understand the benefits of quality management for their organization
- Those employed in a certified organization who need introductions to the system
- Those starting a career in quality management.
- The history of ISO and how to define quality
- The development of quality system standards
- The structure of the ISO 9000:2000 series
- The process based management system
- The importance of the 8 principles
- The method of PDCA
- The benefits of an ISO system approach
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